At BLTHoreca.com, we are committed to ensuring a transparent and efficient payment process for our B2B customers across the European Union. As a professional supplier of high-quality event furniture, we operate under Maroo Trading Online SRL and offer a secure, streamlined ordering system tailored to the needs of businesses in the hospitality and event industry.

1. Payment Method

All orders placed on BLTHoreca.com must be paid via bank transfer. Once an order is placed, our team will review the details and issue a proforma invoice containing the total amount due, including shipping costs. The invoice will include our official company and bank details for secure payment processing. Orders will be processed and shipped only after full payment has been received in our bank account.

2. VAT Exemption for Intra-Community EU Businesses

We offer VAT-free intra-community purchases for businesses located within the European Union (excluding Romania) that have a valid VAT registration number. This means eligible companies will not be charged VAT on their orders, as per EU tax regulations. To benefit from this exemption, customers must provide a valid VAT number, which will be verified before finalizing the order. If the VAT number is invalid or missing, the standard Romanian VAT rate will be applied to the invoice.

3. Payment Confirmation & Order Processing

Once payment has been made, customers must send proof of payment via email for faster processing. Upon confirmation of funds, our team will begin preparing the order for shipment. The standard delivery timeframe is 10 days from the date of payment clearance. Customers will receive an email notification with order tracking details once the shipment is dispatched.

4. Payment Currency & Bank Details

All payments must be made in EUR (€) unless otherwise specified. The bank details for payments, including the IBAN and SWIFT code, will be provided in the invoice. Any bank transfer fees or currency conversion charges must be covered by the customer to ensure the exact invoiced amount is received.

5. Order Cancellation & Refunds

Once payment has been received and order processing has begun, cancellations or changes may not be possible. If you need to modify your order, please contact our team as soon as possible to check the feasibility. Refunds are only applicable in cases of product unavailability or verified defects upon delivery.

For any questions related to payment terms or invoices, please contact our billing department at [email protected]. We are happy to assist you in ensuring a smooth transaction.